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ORDERING INFORMATION

 

Processing time: We aim to ship immediately—within 24 hours of your purchase, unless otherwise noted, and will follow up with tracking once the item has been shipped.

Estimated shipping times: North America: 2-5 business days / Europe: 1-2 weeks / Australia, New Zealand and Oceania: 1-2 weeks

Shipping times are estimates, and cannot be guaranteed. Actual delivery time will depend on the shipping method chosen.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns: We gladly accept returns and exchanges. To ensure a full refund or exchange, you must contact us within: 3 days of delivery and ship items back within: 7 days of delivery. We do not cover return shipping fees.

We don't accept cancellations: But please contact us if you have any problems with your order.

The following items can't be returned or exchanged: Custom or personalized orders.

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale information: We’re happy to work one-on-one with retailers to create beautifully curated pieces to compliment your clientele. Please email floraobscuranyc@gmail.com for wholesale inquiries.