FAQs
PROCESSING TIME
WE AIM TO SHIP WITHIN 48 HOURS OF YOUR PURCHASE (UNLESS OTHERWISE NOTED) AND WILL FOLLOW UP WITH TRACKING ONCE THE ITEM HAS BEEN SHIPPED.
NATURE IS ONE-OF-A-KIND
FLORA OBSCURA ITEMS ARE ONE OF A KIND AND NATURALLY DYED AND ASSEMBLED BY HAND IN ALISON’S ATELIER. EACH PIECE IS MADE IN HARMONY WITH NATURE AND BECKONS THOSE WHO EMBRACE THE IDIOSYNCRASIES OF THE ORGANIC PROCESS: AS COLORING, PIGMENTATION AND IMPRINTS WILL VARY ON EACH ONE OF A KIND PIECE, BUT REST ASSURED, YOURS WILL BE THE ONLY ONE IN THE WORLD!
WE DON'T ACCEPT CANCELLATIONS
BUT PLEASE CONTACT US IF YOU HAVE ANY PROBLEMS WITH YOUR ORDER.
PRE-ORDERS
PILLOWCASES, PILLOWS AND MADE-TO-ORDER SPECIALTY ITEMS REQUIRE MORE PRODUCTION TIME AND AN ESTIMATION WILL BE LISTED IN THE PRODUCT DESCRIPTION AND IN THE CONFIRMATION EMAIL.
RETURN POLICY
WE ARE CURRENTLY NOT ACCEPTING RETURNS. IF THERE IS A PROBLEM WITH YOUR ORDER, PLEASE NOTIFY US SO WE CAN SOLVE THE ISSUE. RETURNS ARE CONSIDERED ON A CASE BY CASE BASIS. IF YOU HAVE ANY ISSUES WITH YOUR ORDER PLEASE CONTACT US IMMEDIATELY.
THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED
CUSTOM OR PERSONALIZED ORDERS.
CONDITIONS OF RETURN
BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. IF THE ITEM IS NOT RETURNED IN ITS ORIGINAL CONDITION, THE BUYER IS RESPONSIBLE FOR ANY LOSS IN VALUE.